Terms of service

At our florist business, we are committed to providing the highest quality products and exceptional customer service. By using our services, you agree to the following terms and conditions:

  1. Orders and Deliveries: Orders can be placed online, by phone or in person. We reserve the right to refuse any order at our discretion. We will make every effort to fulfill your order as requested, but we cannot guarantee delivery on specific dates or times. We are not responsible for incorrect or incomplete delivery addresses provided by customers. Delivery fees may apply.

  2. Payment: Payment for orders is due at the time of purchase. We accept credit card payments and other forms of payment, as stated on our website. We reserve the right to cancel orders for which payment has not been received or authorized.

  3. Substitutions: We may substitute flowers or other products of equal or greater value if the requested items are unavailable or if substitutions are necessary to meet your requirements. We will make every effort to contact you if substitutions are required.

  4. Cancellations: Orders may be cancelled or changed up to 24 hours prior to the scheduled delivery date. Cancellations or changes made less than 24 hours prior to the scheduled delivery date may not be eligible for a refund.

  5. Returns and Refunds: If you are not satisfied with the quality of your floral arrangement, please notify us within 24 hours of receipt of the arrangement. We will work with you to resolve any issues or concerns you may have. We may offer a refund or replacement at our discretion.

  6. Intellectual Property: All content on our website, including but not limited to images, text, logos, and graphics, is the property of our florist business and is protected by copyright and other intellectual property laws. You may not use our content without our express permission.

  7. Limitation of Liability: We are not liable for any damages or losses arising from the use of our products or services. Our liability is limited to the cost of the products or services purchased.

  8. Governing Law: These terms and conditions are governed by the laws of the state in which our florist business is located. Any disputes arising from the use of our services shall be resolved in accordance with the laws of that state.

  9. Changes to Terms of Service: We reserve the right to update our terms of service at any time. We will notify you of any changes by posting the updated terms on our website.

By using our services, you agree to these terms and conditions. If you have any questions or concerns about our terms of service, please contact us.