Refund policy

At our florist business, we take pride in providing the highest quality floral arrangements and excellent customer service. We want you to be completely satisfied with your purchase, and we understand that sometimes circumstances may require you to seek a refund.

Our refund policy is as follows:

1. If you are not satisfied with the quality of your floral arrangement, please notify us within 24 hours of receipt of the arrangement. We will work with you to resolve any issues or concerns you may have.

2. If you receive an arrangement that is damaged or defective, please contact us immediately, and we will replace the arrangement or offer a refund.

3. If you need to cancel an order, please do so at least 24 hours before the scheduled delivery time. Orders canceled less than 24 hours before the delivery time may not be eligible for a refund.

4. For custom orders or special requests, a non-refundable deposit may be required. The deposit will be applied towards the final cost of the arrangement.

5. In the event of extenuating circumstances, such as a funeral or hospitalization, we will make every effort to accommodate your request for a refund or rescheduling of the delivery.

We strive to provide excellent customer service and will work with you to resolve any issues or concerns you may have. Please do not hesitate to contact us if you have any questions or concerns about our refund policy.